For three generations the Taylor family have crafted great Australian wines in the Clare Valley, South Australia.
We understand that truly great wines are made in the vineyard and that the art of fine winemaking is to respect and capture the essence of the vineyard site and to highlight the unique varietal expression of each grape variety.
Reporting to our Inventory & Customer Service Manager this role ensures that sales orders are promptly and accurately processed while delivering an excellent customer experience. Working closely with our sales teams and warehouse as well as external customers to ensure orders are delivered on time in full. The successful candidate will be someone who strives for excellence and ensures our customers have a fantastic experience.
Day to day duties of the role will include:
Timely and accurate processing of sales orders within deadlines and Service Level Agreements
Confirm bookings and schedule appointments.
Respond to customers, transport providers, and internal stakeholders' requests and queries via various mediums (calls, email, chats) in a timely manner.
Troubleshoot and problem solve including but limited to collection and delivery issues, claims, and returns cases and missed deliveries.
Monitoring state-based stock transfers and levels
About You
The successful candidate will have 2-3 years’ experience in customer service and order processing, ideally with exposure to a logistics/transport environment. Possess a high level of interpersonal and communication skills, the ability to learn processes quickly and are comfortable navigating across multiple platforms at one time. Experience with a CRM system (SAP) is advantageous though not essential as well as basic/intermediate computer skills. The ability to manage competing priorities and customer expectations through effective communication will be essential to success.
The Offer
Competitive salary
Genuine Hybrid Office
Ongoing Training and Development Plan
Very generous discounts on our full product range and pre-release tastings
Paid Parental Leave
Access to EAP - Counselling/Psychology, Financial Advice & Legal Advice
To apply you will be redirected to our Taylor's Wines recruitment site to upload your resume and answer a few questions, it will only take one and a half minutes and will help us provide you with the best candidate experience.
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Privacy Policy
To register, please read the following privacy statement:
Privacy and Integrity Statement
Introduction
The following statement is important and should be read carefully.
This statement summarises how Taylors Wines collects, uses and manages personal information when carrying out recruitment activities. It also outlines the existence of various pre-employment checks that Taylors Wines conducts to ensure that information provided by applicants is true, accurate and complete. It is based on the Australian Privacy Principles contained in the Privacy Act.
Collection
Taylors Wines collects personal information from you in relation to current or future employment opportunities with our organisation. Your personal information can be collected at any stage of our recruitment process.
Use
Taylors Wines will use the personal information you provide to assess your suitability for current or future employment opportunities with us. Your details will be stored in our database of candidates where they may be accessed in the future if your qualifications, skills or experience match a potential vacancy.
Your personal details may be disclosed to people within Taylors Wines, to referees nominated by you, to your former employers and to any organisations that Taylors Wines engages to assist us with our recruitment process.
Application
We provide all applicants with the ability to create an individual profile (My Profile) based on areas such as Experience, Education and Qualifications, Licences and References. This profile only needs to be set-up once. Please ensure that your Profile is completely entered and up-to-date so that your application can be ranked appropriately, according to your attributes and experience.
Incomplete data
If you do not provide all of the personal information that we request then we may be unable to communicate with you, process your application or offer you employment.
Access
At any time you can access your account on the Taylors Wines recruitment web site to update your personal information and your resume, to ensure that the information we hold is complete, accurate and up-to-date.
Security
We take significant measures to protect the database from access by unauthorised people. It is your responsibility to ensure that you keep your login details secure to prevent unauthorised access to your account.
Storage and Removal
Unless instructed otherwise we generally will keep the data provided for up to three years from the time the data was last provided or updated. However, you may remove your personal information from our database at any time by closing your account, or by instructing us to remove it.
Integrity
The integrity of the Taylors Wines brand is of fundamental importance to our clients, our people and the communities in which we operate. To protect our integrity Taylors Wines carries out a number of pre-employment checks as part of our recruitment process. These checks may include some or all of the following:
Reference checks with previous employers
Employment history verification
Federal police criminal record
Educational qualifications
Memberships of professional associations
Entitlement to work
In the case of Financial Executives – Financial background checks
Licences (in addition to qualifications above)
In some cases, psychological assessments
In rare cases, medical assessments
The information produced by these checks may lead us to discontinue your application for a current or future employment vacancy.
Complaints Process
Any complaints about the handling of data in line with this policy should be directed to recruitment@taylorswines.com.au, outlining specific details of the complaint.
Consent
I have read and understand the Privacy and Integrity Statement and the Taylors Wines Privacy Policy.
I confirm that all the information that I have provided as part of my application for employment with Taylors Wines is true, accurate and complete. I accept that any false, misleading, inaccurate or incomplete information that I provide may lead to my application for employment being rejected, or to an offer of employment being withdrawn or to my dismissal from employment with Taylors Wines.
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