Inventory & Customer Service Manager
- Work with one of Australia's leading family owned wineries
- Drive operational efficiency improvement through your team
- Very generous product allowances and discounts
About Us
For three generations the Taylor family have crafted great Australian wines in the Clare Valley, South Australia. We understand that truly great wines are made in the vineyard and that the art of fine winemaking is to respect and capture the essence of the vineyard site and to highlight the unique varietal expression of each grape variety.
The Role
Reporting to the Finance Director, the Inventory & Customer Service Manager is a critical national role that supports the Sales function and ensures our customers stock levels are maintained. Leading the customer service department the role will train and develop current capability, drive performance improvement and be strategically minded, finding new opportunities and creative solutions to further efficiencies in inventory control.
Some day to day responsibilities of the role will include:
- Working closely with demand planning and sales teams to ensure the right amount of stock is delivered at the right place at the right time
- Stock allocation from our winery in the Clare Valley to customers and Third Party Logistics Providers (3PLs) nationally
- Managing relationships with our 3PLs against agreed Service Level Agreements
- Coordinating regular stock takes
- Oversight and involvement in the efficient and accurate processing of sales orders
- Liaising with our sales team to keep them up to date with product information for our customers
About You
The successful candidate for this role will have:
- Experience in inventory and logistics management
- Experience using an inventory management/ERP system (SAP)
- Proven track record of driving excellence in 3PLs
- A tertiary or TAFE qualification in Supply Chain, Logistics or similar (highly desirable)
- High attention to detail
- Prior experience in people leadership
- Worked in the FMCG industry (not essential but desirable)
The Offer
- Competitive salary
- True hybrid work model
- Positive and supportive team environment with a genuine induction plan
- Very generous product allowance and discounts
- Converted heritage office building
- Paid 'Top Up' Parental leave
To apply you will be redirected to our Taylor's Wines recruitment site to upload your resume and answer three questions, it will only take two and a half minutes and will help us provide you with the best candidate experience.